Error codes and definitions

Here are the error codes and definitions for Sfax.

Result code	Description	Steps to resolve
0	OK	Not applicable
1	Document render failed	Verify that the file is a supported file type; if so reach out to support for troubleshooting.
2	Cover page render failure	Ensure the remarks field only has valid data.
4000	Invalid Fax Number	Check the amount of digits and country code of the fax number.
5100	Blocked Number	Dial the recipient number; if a faxtone is received reach out to support.
6000	Fax Number Busy	Dial the recipient number; if a faxtone is received reach out to support.
6150	No Pick Up	Recipient is not accepting simultaneous calls or is blocking our caller ID; contact recipient.
6300	Failed to detect fax device. Typically this is a voice line, not a fax line.	Dial the recipient number; if a faxtone is received reach out to support.
7000	Fax Training Failed	Recipient has an invalid baud rate or ECM enabled; contact recipient.
8000	Receiving machine disconnected before finishing fax call. Pages may have completed at receiving side.	Dial the recipient number; if a faxtone is received reach out to support.
9000	Other error detected	Reach out to support for troubleshooting.

1. Example error codes reported as '6000-16044003 Busy.'Notes:

2. There are more than 10,000 of telecom carriers across the US. There are differences in the way they report back transmission details. Sometimes we are given full details for the transmission but sometimes we receive nothing other than an error code.