Error codes and definitions
Here are the error codes and definitions for Sfax.
|Result code||Description||Steps to resolve|
|1||Document render failed||Verify that the file is a supported file type, if so reach out to support for troubleshooting.|
|2||Cover page render failure||Ensure the remarks field only has valid data.|
|4000||Invalid Fax Number||Check the amount of digits and country code of the fax number.|
|5100||Blocked Number||Dial the recipient number, if a faxtone is received reach out to support.|
|6000||Fax Number Busy||Dial the recipient number, if a faxtone is received reach out to support.|
|6150||No Pick Up||Recipient is not accepting simultaneous calls or is blocking the Sfax caller ID 6193427715, contact recipient.|
|6200||No Faxtone||Dial the recipient number, if a faxtone is received reach out to support.|
|6300||Failed to detect fax device||Dial the recipient number, if a faxtone is received reach out to support.|
|6800||Fax negotiation failed||Recipient is not accepting a T.30 handshake, contact recipient.|
|7000||Fax Training Failed|| Recipient has an invalid baud rate or ECM enabled, contact recipient.
|7500||Fax content has 1 or more pages that are too dark to transmit||Attempt saving the file as a different supported file type with less dark color.|
|8000||Receiving machine disconnected before finishing fax call||Recipient has an invalid baud rate or ECM enabled, contact recipient.|
|9000||Other error detected||Reach out to support for troubleshooting.|
1. Example error codes reported as '6000-16044003 Busy.'Notes:
2. There are more than 10,000 of telecom carriers across the US. There are differences in the way they report back transmission details. Sometimes we are given full details for the transmission but sometimes we receive nothing other than an error code.