Box error messages

Receiving error messages for your Box integration?  There are times that Sfax is unable to deliver to your Box folder.  Below are some scenarios and what you can do to troubleshoot.

Have you recently updated your Box password? 

If so you may have logged out of other Box applications, including Sfax.  By not selecting the box in the screen shot below you can prevent this from happening in the future.

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In order to enable the integration you’ll log into Sfax, choose Manage Integrations, then select “enable”, and save.  See this article for enabling your box account.

Has your Box trial expired?

Your Box account must be active in order for us to deliver faxes to Box folders.  If you have purchased a Box account and need to reactivate the Box integration see this article.

If you no longer have a Box account we recommend you deactivate the integration. 

Have you deleted a folder in Box?

Confirm that the Box folder assigned to your Sfax account has not been deleted in Box.  If you have deleted the folder in your Box account you will need to assign another folder in Sfax.

Have you reached your storage limit in Box?

Check to ensure you have available storage in your Box account.  If not, Sfax will not be able to deliver faxes.  Contact Box to discuss upgrade options.